Collector Services
How to Order
Buying on our website for the first time? Simply follow the steps below to purchase the pieces you love.
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Step 1
Register and Sign In
RegisterYou need to sign in as a member before adding to your cart, saving favorites or checking out.
To register, enter your name, email, mobile number and password; your account is ready to use as soon as you submit.
Collectors who are already members can simply sign in.
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Step 2
Choose the Pieces You Love
Go to Explore AntiquesBrowse the available pieces in Explore Antiques, and filter by category, price or craft features.
Click “Quick View” on a piece to see multiple photos, its dimensions, a description of its features, and shipping.
Antiques and vintage pieces usually show some signs of age, so please look carefully at the photos and description before buying.
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Step 3
Add to Cart
View CartClick “Add to Cart” on the pieces you like; you can buy several pieces at once.
Your cart does not reserve pieces: the same piece may also be in other collectors' carts, and whoever places an order first gets it.
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Step 4
Enter Your Details and Place the Order
Review the pieces in your cart and click Checkout, then enter the recipient's name, mobile number and delivery address.
Choose a delivery method:
- Home delivery: shipping is calculated automatically based on the size of the piece; shipping for large items is quoted by our staff (see the notes below).
- In-store pickup: no shipping fee. Address: No. 273, Wenxue Rd., Zuoying District, Kaohsiung City.
Choose a payment method: ATM transfer or credit card.
Check your order details, tick the box to agree to the Shopping Terms, and place your order; once it is placed, the pieces are reserved for you until the payment deadline.
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Step 5
Complete Payment
- ATM transfer: the order page shows the bank account and the payment deadline (within 3 days, by 23:59 on the due date). After transferring, please go to “My Orders” in the Member Center and enter the last five digits of the account you paid from; we will email you once we confirm receipt.
- Credit card: after placing your order, you will be taken to the ECPay payment page. Please complete payment within 30 minutes; if the payment does not go through, you can pay again from “My Orders” within this time.
If payment is not made by the deadline, the order is canceled automatically and the pieces become available for purchase again.
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Step 6
Shipping or In-Store Pickup
View My OrdersOnce payment is confirmed, we will pack and ship your order and email you when it ships.
If you chose in-store pickup, you are welcome to collect your order at the shop after payment (opening hours: Monday to Sunday, 11:00 - 18:00).
You can check your payment and shipping progress at any time in “My Orders” in the Member Center.
How is shipping calculated for large items?
Shipping for large items that exceed our largest box, or for pieces without listed dimensions, must be quoted by our staff.
At checkout you can still choose “Home delivery (shipping to be quoted)” and place your order; the piece will be reserved for you for 2 days.
Once we have prepared a quote, we will email you the shipping cost; you pay after confirming the amount. The payment deadline starts from the time of the quote.
If the shipping cost does not suit you, you can cancel the order yourself in “My Orders” before paying.
Order Status Guide
- Awaiting Quote
- Shipping needs to be quoted by our staff; we will let you know the cost within 2 days.
- Awaiting Payment
- Please complete payment by the deadline; overdue orders are canceled automatically.
- Paid
- We have received your payment and are preparing your shipment.
- Shipped
- Your piece has been shipped; please look out for its delivery.
- Completed
- Transaction complete. Thank you for your purchase.
- Canceled
- The order has been canceled and the pieces are available for purchase again.
Orders marked "Awaiting Quote" or "Awaiting Payment" can be cancelled yourself in "My Orders"; to cancel a paid order, please contact us.
How do I check out a lot I have won at auction?
When you win a lot in Auctions, we will notify you by email.
Within 3 days (by 23:59 on the due date), go to “My Bids” in the Member Center, click “Proceed to Checkout”, enter your delivery details and choose a payment method; payment and shipping then work the same as for regular purchases.
If checkout is not completed by the deadline, the lot is treated as forfeited.
Other questions?
You can check the FAQ first, or call us or leave a message on the Contact page, and we will reply as soon as possible.